Overview

At Universal Fooding, we aim to provide high‑quality African and Asian food products delivered safely and on time across Europe. If you receive an incorrect, damaged, or missing item, we are here to help. Due to the nature of food products, certain items cannot be returned, but we always do our best to ensure a smooth resolution.

Items Eligible for Return or Replacement

You may request a return, refund, or replacement if:

You received the wrong product
Items arrived damaged, spoiled, or leaking
Products are expired upon delivery
You received incomplete order (missing items)

To process your claim, please contact us within 24–48 hours of receiving the order.

Non‑Returnable Items

Due to safety and hygiene regulations, the following items cannot be returned:

Fresh fruits & vegetables
Frozen foods
Refrigerated items
Opened or used products
Products with broken seals
Items purchased on clearance or final sale
Perishable, temperature‑sensitive items

This policy ensures food safety and follows European health standards.

Reporting an Issue

To request a refund or replacement, you must provide:

  • Order number
  • Product name(s)
  • Clear photos of the damaged/incorrect items
  • Photos of the package if damaged

This helps us verify the issue and respond quickly.

Refund Process

Once your request is approved:

  • Refunds are issued via the same payment method used during checkout
  • Refund time may vary depending on your bank or payment provider
  • In some cases, we may issue store credit or resend the item

We aim to process all approved refunds within 3–5 working days.

Replacement Policy

If you prefer a replacement instead of a refund:

  • Replacement is sent at no extra cost
  • We ship replacement items as soon as possible
  • For out‑of‑stock items, we will offer an alternative or refund option

Order Cancellation

Orders can be cancelled before shipping.
Once the order is dispatched, cancellation is no longer possible.

Incorrect Address / Failed Delivery

If delivery fails due to:

  • Wrong address entered by the customer
  • Customer unavailable to receive the parcel
  • Courier unable to complete delivery

The customer may need to pay additional delivery charges for reshipping.

Need help?

For any refund or return queries, please contact our support team:

📧 Email: info@universafooding.com
⏱ Response Time: 24–48 hours

Your satisfaction is important to us, and we are committed to resolving all concerns professionally.